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| Terms & Conditions |
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TERMS AND CONDITIONS AGREEMENT OF SALE
The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Southern Hobbies indicates your acceptance of these terms and conditions.
Southern Hobbies reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.
Southern Hobbies is the service provider; it is also referred to as "Southern Hobbies ", "us" and "we".
Customer is the person or organisation who purchases or seeks services from Southern Hobbies; it is also referred to as "you".
Placing Orders:
At this time we do not ship to overseas.
All orders placed are subject to confirmation and acceptance by Southern Hobbies, this includes the pre-paid orders, e.g. Payment made deposit etc.
Southern Hobbies may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to Southern Hobbies, which must be received within seven days of the price increase notification.
To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.
Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it.
Other ordering methods include E-mailing our sales or submitting order by fax. Unfortunately we do not accept phone orders.
For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.
Despite our web site being directly connected to our inventory system, quantity in stock displayed on our web site should be considered as a guide only.
Quantity in stock does not take into account the orders already placed which is yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order.
Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.
Picking up orders from Southern Hobbies:
Customers are asked to wait for a confirmation e-mail from SOUTHERN HOBBIES in regards to the collection of their order. This helps us limit the waiting time and "out of stock" issues that may arise from customers trying to collect their order before it is completed. Delays may occur if this pick-up procedure is not followed.
Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by telephone, email or Fax. Saturdays, Sundays and holidays by E-mail or Fax only.
Cancellations for custom/built to order items will incur a 50% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
Cancellation for specially ordered items will also attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
Payment:
For on-line orders, accepted payments include credit cards (Visa/ Master card/Bankcard), direct deposit, bank transfer or COD.
We may also request a 20% non-refundable deposit for rare items we have to specifically order in.
For pick up order, payment can be made by accepted credit cards, EFTPOS, direct bank deposit, cash.
Cash deposit, fund transfer requires overnight for the fund to be cleared.
Cheques are not accepted.
There is no additional charge for Visa/Master Card/Bankcard payments. American Express payments will attract a 3% (plus GST) surcharge. We do not charge your credit card until the goods are ready to be shipped or picked up.
When doing a direct fund transfer or direct deposit into our account, please include the Net Order ID as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.
Our bank account details:
Bank: Bank of Melbourne
Account Name: Southern Hobbies
B.S.B. Number: 033-179
Account Number: 171846
The title of the goods supplied does not pass to the customer from SOUTHERN HOBBIES until the full amount is paid to Southern Hobbies.
Shipping:
We do not ship to PO Boxes.
We do not ship to third party addresses unless that address is known and can be verified by Southern Hobbies.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods.
Southern Hobbies will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery.
Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Tracking of order delivery:
When your order is shipped you will be sent an E-mail confirmation which will include an Internet link with your order tracking number which can be used to track your order.
Return and refund:
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% of the purchase price will be deducted.
Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable.
This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please contact us and obtain a RA (Return Authorisation) number prior to returning anything.
Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell.
Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
Any incorrect, missing or damaged items received must be reported to Southern Hobbies within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent.
Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
SOUTHERN HOBBIES owns the title of any extra goods shipped with your order that have been despatched in error.
Warranty claim:
All goods sold by SOUTHERN HOBBIES come with a manufacturer warranty; unless otherwise stated.
This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
SOUTHERN HOBBIES is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not SOUTHERN HOBBIES.
Warranty only covers the item(s) sold by SOUTHERN HOBBIES.
Warranty does not cover any other equipment used in conjunction with the item(s) sold by SOUTHERN HOBBIES.
SOUTHERN HOBBIES does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers..
DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock
DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA..
Please contact us and obtain a RA (Return Authorisation) number prior to returning anything.
Goods must be shipped within 3 working days after the RA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers.
Customers must request a RA (Return Authorisation) number prior to returning any merchandise to SOUTHERN HOBBIES.
RA number is deemed effective for only 10 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call.
RA numbers are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
If the returned goods are determined by SOUTHERN HOBBIES to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. SOUTHERN HOBBIES also reserves the right to charge the labour cost for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, mis-installed, modified, tampered, abused, physically damaged etc.
Please attach a copy of the original invoice or provide the original invoice number.
A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns.
All warranties will be void on items that are insufficiently or inaccurately packaged.
Customer is responsible for all the shipping charges associated with returning the defective merchandise.
If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Southern Hobbies.
SOUTHERN HOBBIES is not responsible for any parcel missing in transit, on its return back to SOUTHERN HOBBIES.
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time:
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier & rsquo;s own test and replacement/repair, and the shipping back to us
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. SOUTHERN HOBBIES is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
Disclaimer:
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.
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